You are at a train
station. You are holding a sign that says, "My Small Business."
And, here comes the train ... Attached to the engine are all the
social media sites and behind the train are all the cars representing all the various
types of businesses.
It
pulls into the station and you watch as all the different business people get
on board. You stand there for a few minutes trying to decide what to do.
"Should I get on?" you think to yourself. "What
will happen if I don't? I don't know anything about all that stuff.
What does it cost? It all seems so confusing and, well,
unimportant." And, then you remember hearing someone make a joke
about Twitter. Oh, something about posting stuff about what they had for
breakfast. So, you decide to wait and think about it more. Maybe
there will be another train along soon. You watch as all those business people
continue to get on board and then the train pulls out of the station. How
do you feel? Perhaps relieved that you didn't follow the crowd. You
always thought of yourself as an individualist; an independent thinker.
Or, you wonder if you're making a mistake. You saw some of your competitors
board that train and you wonder if somehow they will have an edge with your
target market. So, you decide to do some research and find out more about
this social media thing.
Where do you
start? You could ask other business people. Perhaps, you could join
a few networking groups in your community and find out what other businesses
are doing to promote their businesses. "I'll Google social media
marketing and see what comes up!" you say to yourself out loud. Then
you realize that you just decided to use an internet search engine to find out
if using social media would be a good idea for your business. "Hmmm...there's
a connection here," you think to yourself. And, you are correct!
The goal of any
business is to create new customers, and the first step is to let them know you
exist. When we first opened our business introduced ourselves to someone
and told them the name of our business they would respond, "PostNet? Never
heard of it. What kind of business is it?" That was four years ago.
We don't hear that anymore, and we believe we owe most of that
recognition to our social media involvement. Intense networking, of
course, added to that recognition, but having social media accounts and being
active on them helped to engage people with the goal of developing
relationships with them.
People buy from people and brands they
like.
Being active on various social media sites allows people to get to know and like you as a person. Interacting in that environment puts your brand and product
messages in a position to be shared and commented on which leads to awareness,
interest, and sales! And, depending how you choose to interact, people
begin to get to know you and your unique personality. You
sprinkle your posts with humor, perhaps a gardening or travel tip, offer an
answer to a question you see posted by someone else, or refer someone to a
resource that helps them. Voila! You have become a person to "Like,
follow, and connect with ... Someone people want to do business with!